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844.767.2884 / 844.SO.SAVVI

Frequently Asked Questions

  • About Savvi
    Savvi is a smarter, faster and less expensive way to protect your home and the things you love. Our technology delivers quotes in minutes – not hours – and our cutting-edge smart home system proactively helps people prevent losses from happening in the first place. And with modernized coverage designed from the ground-up for today’s customer, and a suite of benefits and services to help you become a better, safer homeowner, Savvi is transforming the very essence of what it means to be insured and protected.
  • How is Savvi different?
    Savvi has been built from the ground-up combining cutting edge technology with modernized and comprehensive insurance protection that’s backed by the strength and financial security of some of the largest insurance companies in the world. Unlike traditional insurance companies that are almost entirely reactive and only respond after something bad happens, Savvi focuses on being proactive and helping you prevent losses from happening in the first place. With all the technology that we have at our disposal - and bearing in mind none of us want to have a loss in the first place - Savvi is evolving the traditional insurance model of "repair and replace" to "predict and prevent."
  • What is “Tech to Protect, Insurance for Care and Repair”?"
    Tech to Protect, Insurance for Care and Repair means that every policy comes with a full smart home kit that includes water leak sensors, door contacts, motion sensors, smoke and fire detection and cameras. Our whole home security kit is designed to help predict and prevent losses from happening in the first place, while also providing genuine peace of mind to our customers. So with the camera for example, you can check in on your home while you're maybe across the country on vacation – or even just make sure the kids got home safely from school today - and maybe even started their homework! We then back that up with modernized comprehensive coverage that responds to the needs of today’s homeowner and a concierge style approach to claims that helps get you back to where you were before the loss as quickly, effortlessly and fairly as possible.
  • Who is backing Savvi’s ability to pay claims? Are they rated?
    Sleep well knowing that you're protected by some of the largest and most financially secure insurance companies out there, including Lloyd's of London, the world’s specialist insurance market for over 300 years. Our partners have earned A-ratings from A.M. Best which means your policy is secure no matter what happens. Some policies may be provided on a Surplus Lines basis. And while Savvi might be new, our management team has extensive experience in all facets of the insurance industry. Savvi’s Founders have a combined 45+ years experience and have established and operated insurance companies for decades.
  • What licenses does Savvi have?
    Savvi Insurance Group, Inc. (“Savvi”) is a general agent for non-affiliated insurance companies. Savvi is licensed as a property casualty insurance agency in all states in which products are offered. Our National Insurance Producer Registry Number is 19374142.
  • What is Pledge 1% and how does that work?
    Savvi has integrating philanthropy into our corporate DNA from the beginning, and one way that we do that is by being a proud member of Pledge 1%. Pledge 1% is a global movement to create a new normal in which giving back is a foundational element of companies of all sizes. Pledge 1% encourages and challenges individuals and companies to Pledge 1% of equity, profit, product, and/or employee time for their communities. At Savvi, we have chosen to commit to donating 1% of all Savvi Smart Home Systems and encourage our entire team to volunteer 1% of their work hours to support their favorite causes. That’s where we think our efforts can have the most impact and we are delighted to do our small part to help lead a movement of change. We like the fact that our customers can also feel good knowing that they’re well protected and also that their premiums are going towards improving the lives of families and causes most in need in our communities.
  • What products does Savvi offer?
    Savvi provides a comprehensive and modernized homeowners policy that can be used for multiple occupancy types, including primary, secondary and seasonal properties.
  • What is included in Savvi's Homeowners Policy?
    Savvi’s IQ 2.0 Policy offers comprehensive and competitively priced protection with 14+ essential enhancements added to strengthen every policy. So whether it's covering your property for its full replacement cost, safeguarding you against Identity Theft, protecting you from water back-up and service line losses, chances are, we cover it.
  • How do I know what my policy covers?
    You can see a summary of your coverage when you sign up and before you pay. You’ll also be able to edit your coverage and other items such as the deductible, start dates, and more. After payment, we will instantly issue your final policy and send it to you by email.
  • How do you calculate my premium?
    Premiums are calculated individually for each policyholder and are based on a number of different factors including information about your property such as its age, size, and construction quality, your claims and credit history and where your property is located.
  • Do I get discounts for having the Savvi Smart Home system?
    You sure do. Savvi offers premium discounts for things like fire extinguishers, sprinklers, smart thermostats, dead bolt locks, patrolled or gated communities, and of course, your smart home system. We also provide a bundling discount for customers whose automobile policies are held with a Savvi agent.
  • Does Savvi offer other premium discounts?
    We sure do. Savvi offers premium discounts for things like fire extinguishers, sprinklers, smart thermostats, dead bolt locks, patrolled or gated communities, and of course, your smart home system. We also provide a bundling discount for customers whose automobile policies are held with a Savvi agent.
  • What if I decide I don’t want to install the Savvi Smart Home system?
    Using the Savvi Smart Home system is optional, but when you buy your policy, we include discounts for better protecting your home with our security kit. If you decide you don’t want to install it, these discounts will be removed from your policy and your premium will increase, resulting in a balance due to keep your policy active. You have 30 days after your policy starts to install the system. All uninstalled systems must be returned to Savvi. If you do not return the kit, we will charge you for the cost of the kit.
  • Does Savvi offer Renters, Auto or Life insurance?"
    At this time, we do not. We do, however, offer discounts in certain states for customers whose Automobile policy is held with a Savvi agent.
  • Can I switch to Savvi if I already have an active insurance policy?
    You sure can and we will help you with that! If you’re a homeowner, we’ll notify your lender and handle your escrow payments (if you pay your premium through them) to switch you over seamlessly to Savvi.
  • How do I get Savvi?
    The Savvi Smart Home app is available through our iOS and Android apps and you can purchase a policy through one of our appointed select agency partners or directly through our website.
  • How long does it take to get a policy?
    Unlike traditional insurance companies that ask dozens and dozens of questions that can take forever to answer (and you still don’t get a bindable policy!), Savvi uses technology to streamline the entire process. Type in your address, confirm a few details, select your discounts and coverage options, and you’re good to go. In most cases, you can get your policy in under five minutes so you can go do something fun, rather than worrying about your insurance.
  • What else do I get with my policy?
    Savvi offers virtual home inspections, a nationwide network of verified service professionals who can be on your doorstep immediately following a claim to make things right again as well as other benefits to help you prevent losses, stay safe and save money.
  • What is the Savvi HomeCare Membership?
    Through our technology partner, vipHomeLink, we provide all Savvi policyholders with the most comprehensive Home Management app on the market today. This personalized app helps homeowners like you manage, organize, and maintain your home, with tailored home maintenance reminders, a secure profile to store your home’s information, helpful home improvement recommendations, and so much more. Once you become a Savvi Insurance customer, you will receive login details for your vipHomeLink membership in your welcome packet. For more information, click here or visit vipHomeLink here.
  • Where is Savvi currently available?
    Savvi Homeowners insurance is currently available in Virginia, North Carolina and South Carolina. We will be expanding soon to additional states, so stayed tuned and follow us on Facebook and Twitter. Better yet, drop us an email so we can know where our biggest fans are and that will help us prioritize where we go next!
  • What is included in the Savvi Smart Home kit?
    Every Savvi Smart Home kit includes 2 door/window sensors, 1 motion sensor, 3 water leak sensors, 1 smoke detector, 1 indoor HD camera and our smart hub that comes with 4G and battery back-up.
  • Who owns the Savvi Smart Home kit?
    Just like your cable subscription, Savvi owns the devices in your smart home kit. If you decide to cancel, you need to return the kit to us. We ask that this is returned within 14 days of your cancellation date. If you do not return the kit, we will charge you for the cost of the kit.
  • Does the Savvi Smart Home kit come with professional monitoring?
    Yes, every Savvi kit comes with 24/7 professional monitoring that protects your home every second of the day, providing you with a blanket of continuous protection, security and rapid response by police and fire departments in the event of an alarm. We’ll even send alerts right to your phone to make sure everything is OK.
  • How much does professional monitoring cost?
    Our professional monitoring service is $19.99 per month, which is around $0.66 a day. Compared to traditional security companies that routinely charge over $40 per month, you'll save hundreds of dollars each year. And because you’re better protected, you get two discounts on your policy; one for Savvi’s smart home kit and one for professional monitoring. Because of these discounts, professional monitoring is required.
  • Is there a minimum contract or term?
    There is no minimum contract or term. If you decide not to install your Savvi kit, you will lose the premium discounts we applied to your policy and your premium will increase, resulting in a balance due to keep your policy active. You will need to return the devices to us and we will provide you with a prepaid envelope to do that.
  • What if we want to add additional sensors or cameras?
    Our starter kit provides whole-home coverage for most residences, but if you want to add additional sensors or cameras to make your home even more secure, please contact us.
  • Does Savvi work with Amazon Alexa, Google Assistant and other smart home devices?
    Yes, your Savvi Smart Home kit can be set-up to work to with your Amazon Alexa and Google Assistant enabled devices as well as many other Zigbee and Wi-Fi smart home devices that you might already own. We are continuously expanding our ecosystem of compatible devices so you can customize your Savvi system and perform all sorts of smart home tasks like controlling your lights for when you are away.
  • How do I get my Savvi Smart Home kit?
    Once you have enrolled with Savvi, we will send you your kit via UPS, FedEx or USPS along with a tracking number.
  • How do I download the Savvi app?
    The Savvi app is free to download from the Apple App Store and Google Play Store under the name Savvi Security. You can download it to as many devices as you need.
  • How long will it take to set up my system? Do I have to drill holes in my wall?
    Most customers install the Savvi Security kit in about 30 minutes. No holes in your walls, expensive long-term contracts or wires and clunky equipment to mess with here.
  • I already have a security alarm system, will Savvi affect this setup?
    Savvi can be installed alongside an existing home security system for added protection and will not affect your existing home security security setup. You might start to question why you’ve been paying all those high monthly monitoring fees though!
  • Is the Savvi Smart Home System required?
    The Savvi Smart Home system is optional and you can buy a policy without it if you want. We can also provide you with a system whether or not you buy our insurance, so if that's more what you are looking for, we can help you with that too.
  • Do I need an internet connection and Wi-Fi enabled to get Savvi?
    Yes, you must have an internet connection and Wi-Fi enabled in your home and a smartphone with iOS 10 (or newer) or Android 6 in order to use your Savvi Smart Home system.
  • What happens if I lose power or Wi-Fi?
    Whether you lose your power, your Wi-Fi or you’re impacted by a storm or natural disaster, Savvi is ready. The Savvi Smart Home hub comes with 4G Cellular and Battery Back-up in the event of an emergency.
  • Will you use any data you collect to avoid paying claims?
    Absolutely not. Our promise to you as a customer is that any data from your smart home system will never be used against you when paying claims, period, full stop.
  • Is my information kept confidential?
    We highly value and respect your privacy (see our Privacy Policy). We will not share or sell your information for marketing purposes. Note, we will share certain personal information with our partners and providers in order to run our service and to resolve an incident. For example, we may share your name, address, and phone number with our professional monitoring company in order to dispatch emergency personnel or to a service contractor to help deal with a burst pipe.
  • What about Data Security?
    Keeping our devices and customer's data private and safe is absolutely top of mind and always will be for us. Our smart home platform has numerous Verification and Compliance Certificates, including compliance with The California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR) as well as several ISO Certifications. If you would like more information, please contact us.
  • Why Is homeowners insurance so important?
    Homeowners insurance is important for a variety of reasons. If you’re insured, any significant repairs or rebuilding after a disaster can potentially be covered by your insurance policy, up to your set limits. If you owe money on your mortgage and your home is completely destroyed, you will still be required to pay your home loan. Homeowners insurance can help pay for the rebuilding cost. If you insure your house at full replacement cost value, you will have the means to fully rebuild, if needed. Liability coverage is arguably one of the most important aspect of homeowners insurance. If something happens to a visitor on your property, your liability coverage can cover that person’s medical costs, as well as your legal fees if you are sued. Lawsuits are expensive and hiring a lawyer can cost thousands of dollars. If you’re found responsible, you could be ordered to pay large sums of money, a cost that can be offset by your liability coverage.
  • Is homeowners insurance required?
    Your mortgage lender typically will require coverage in order to provide a home loan. Even if you own your home outright and you are not required to buy homeowners insurance, it’s still a good idea to protect what is often your largest investment with an insurance policy. Your home coverage can also help to protect you financially in the event of a liability claim that leads to a lawsuit.
  • When should I get homeowners insurance?
    Your mortgage lender will require you to purchase homeowners insurance before closing on your home. There are many factors that determine the right insurance coverage so make sure you compare policies and quotes to find the best coverage for your needs.
  • What types of homeowners insurance policies are there?
    The different types of homeowners policies are fairly standard throughout the country; however, companies may offer policies that are slightly different or go by other names such as “standard" or “deluxe." People who own the home they live in have several policies to choose from. The most popular policy is the HO-3. It provides coverage for the structure of the home and personal belongings as well as personal liability coverage. It also provides the broadest coverage, protecting against 16 disasters or perils.
  • What are the disasters or “perils” that are covered in most common homeowners policies?
    The most popular policy is the HO-3. It provides coverage protecting against the following 16 disasters or perils: Fire or lightning; Windstorm or hail; Explosion; Riot or civil commotion; Damage caused by aircraft; Damage caused by vehicles; Smoke; Vandalism or malicious mischief; Theft; Volcanic eruption; Falling object; Weight of ice, snow or sleet; Accidental discharge or overflow of water or steam from within a plumbing, heating, air conditioning, or automatic fire-protective sprinkler system, or from a household appliance; Sudden and accidental tearing apart, cracking, burning, or bulging of a steam or hot water heating system, an air conditioning or automatic fire-protective system; Freezing of a plumbing, heating, air conditioning or automatic, fire-protective sprinkler system, or of a household appliance; Sudden and accidental damage from artificially generated electrical current (does not include loss to a tube, transistor or similar electronic component)
  • What type of policy do I need if I am the owner of a multifamily home?
    If you own a multifamily home, you usually purchase an HO-3 with an endorsement to cover the risks associated with having renters live in your home.
  • What types of coverages are provided by most standard homeowners policies?
    Most standard homeowners policies provide the following coverage sections: Coverage A - The structure of the home Coverage B – Additional structures Coverage C - Personal belongings Coverage D - Additional living expenses Coverage E & F - Liability protection
  • What is Coverage A - Coverage for the structure of the home?
    This part of a policy pays to repair or rebuild your home if it is damaged or destroyed by fire, hurricane, hail, lightning or other disaster listed in the policy. It will NOT pay for damage caused by a flood, earthquake or routine wear and tear.
  • What is Coverage B – Coverage for additional structures?
    Most standard policies also cover structures that are not attached to a house such as a garage, tool shed or gazebo.
  • What is Coverage C - Coverage for personal belongings?
    Furniture, clothes, sports equipment and other personal items are covered if they are stolen or destroyed by fire, hurricane or other insured disaster. Most companies provide coverage for 50% to 70% of the amount of insurance on the structure of a home (Coverage A). This part of the policy includes off-premises coverage. This means that your belongings are covered anywhere in the world, unless you have decided against off-premises coverage. Expensive items like jewelry, furs and silverware are covered, but there are usually dollar limits if they are stolen. To insure these items to their full value, you can purchase a special personal property endorsement or floater and insure the item for its appraised value.
  • What is Coverage D – Coverage for Additional living expenses?
    This pays the additional costs of living away from your home if it is inhabitable due to damage from a fire, storm or other insured disaster. It covers your hotel bills, restaurant meals and other living expenses incurred while your home is being rebuilt.
  • What is Coverage E & F – Coverage for liability protection?
    Liability covers against lawsuits for bodily injury or property damage that you or your family members cause to other people. It also pays for damage caused by your pets. The liability portion of the policy pays for both the cost of defending you in court and any court awards—up to the limit of the policy. Coverage is not just in the home, but extends to anywhere in the world. Liability limits generally start at about $100,000. An umbrella or excess liability policy, which provides broader coverage, including claims for libel and slander, as well as higher liability limits, can be added to your policy.
  • What’s NOT covered by homeowners insurance?
    Even the broadest homeowners insurance policy won’t cover everything that could possibly go wrong with your home. For example, you can’t intentionally damage your own house, then expect your insurer to pay for it. Policies also typically exclude damage from other causes, such as: Flooding, including drain and sewer backup. Earthquakes, landslides and sinkholes. Infestations by birds, vermin, fungus or mold. Wear and tear or neglect. Nuclear hazard. Government action, including war. Power failure. Flood insurance and earthquake insurance are available separately, and in hurricane-prone states, you may also need windstorm insurance.
  • Are nature catastrophes and other disasters covered?
    Damage caused by most disasters is covered, but there are important exceptions. Standard homeowners policies do NOT cover flooding or earthquakes. Flood coverage is provided by some insurance companies as well as the federal government’s National Flood Insurance Program. Earthquake coverage is available either in the form of an endorsement or as a separate policy.
  • How much homeowners insurance do I need?
    Do NOT focus on what you paid for the house, how much you owe on your mortgage, your property tax assessment or the price you could get if you sell. If you base your coverage on those numbers, you could end up with the wrong amount of insurance. Instead, set your dwelling coverage limit at the cost to rebuild. You can be confident you’ll have enough funds for repairs, and you won’t be paying for more coverage than you need.
  • What is Actual Cash Value?
    An Actual Cash Value policy pays to replace your home or possessions minus a deduction for depreciation.
  • What is Replacement Cost?
    A Replacement Cost policy pays the cost of rebuilding or repairing your home or replacing possessions without a deduction for depreciation.
  • What is Extended Replacement Cost?
    An Extended Replacement Cost policy pays a certain percentage over the Coverage A limit to rebuild your home. Generally, it is 20% to 25% more than the limit of the policy. For example, if you take out a policy for $100,000, you can get up to an extra $20,000 or $25,000 of coverage. Extended Replacement Cost policies are more expensive; but they offer the best financial protection against disasters for a home.
  • What is a deductible?
    Homeowners policies typically include an insurance deductible — the amount you’re required to cover before your insurer starts paying. The deductible can be a flat dollar amount, such as $500 or $1,000, or a percentage, such as 1% or 2% of the home’s insured value. When you receive a claim check, your insurer subtracts your deductible amount. For example, if you have a $1,000 deductible and your insurer approves a claim for $10,000 in repairs, the insurer would pay $9,000 and you would be responsible for the remaining $1,000.
  • Are there other types of deductibles?
    Depending on where your home is located, you may also have separate — and often higher — deductibles for specific types of claims, such as damage from wind, hail, hurricane or earthquake. For example, a policy might have a $1,000 deductible for most losses but a 2% deductible for Wind and Hail coverage. This means if a hurricane damages a home with $300,000 worth of dwelling coverage, the deductible would be $6,000. Liability claims generally don’t have a deductible.
  • What deductible is right for me?
    Choosing a higher deductible will usually reduce your premium; however, you will be on the hook for more of the financial burden should you need to file a claim. A lower deductible, on the other hand, means you might have a higher premium, but your insurer would pick up nearly the whole tab after an incident. Consider your financial situation carefully before you select your deductible.
  • How can I save money on my insurance?
    Consider carrying a higher deductible. It will save you money on your premium and discourage you from filing small claims that may put you at risk for non-renewal. But remember to consider your financial situation carefully before you select a higher deductible. Do routine home maintenance check-ups. Preventing damage from water losses and other typical in-home disasters that can often be avoided may save you from future headaches and financial risk. Install safety & security devices. You can often save up to 15% on you premium with deadbolt locks, fire extinguishers, smoke alarms, burglar alarms and fire alarms that alert your local police and fire stations. Check into a multi-policy discount. Some companies offer a price break for having more than one type of policy with the same company. Maintain good credit. Many companies provide discounts or consider good credit as one of the factors when selling new policies, so it can really pay off to manage your personal finances. Invest in hail and fire resistive roofing products. Your roof is the most vulnerable part of your home and many companies consider the roofing materials into the premium you are charged. Depending on where you live, some companies charge a percentage, rather than a dollar deductible or surcharge on a roof made out of high-risk materials, like wood shingles or shakes.
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